Customer Relationship Management Specialist
We handle various supporting processes of contracting companies such as Customer Support, Risk Management, CRM, Content Management & Graphic Design.
We help companies reduce effort and continuously optimize business processes and outcomes to deliver fantastic customer experiences!
We’re always happy to hear from passionate and cool people to help us achieve our mission!
We are currently looking for a CRM Specialist to be part of our young and energetic team and the next game-changer in our workforce!
In this role you will:
● Develop a comprehensive customer communication strategy for the CRM lifecycles;
● Plan, implement, and analyze site promotions and CRM campaigns;
● Test, monitor, and optimize offers by using multiple methodologies;
● Provide insights for CRM initiatives & business issues;
● Analyze the response rate and ROI to the campaigns;
● Work on all aspects of sportsbook and casino marketing with a particular focus on CRM campaigns creating the right promotion at the right time;
● Have ownership of planning Reactivation and Retention promotions;
This role is right for you if you:
● Have proven experience in a similar CRM role;
● Have an analytical mind & are great at influencing others;
● Are able to properly manage a budget;
● Are experienced in managing customer lifecycle campaigns and enhancing customer relationships;
● Are willing to manage multiple projects and ensure completion of all tasks;
● Are capable to interpret data and drive business conclusions;
● Are fluent in English;
What you will find:
● A dynamic team of young people in a friendly work environment;
● A flat structure to do innovative work;
● A company in which you will be acknowledged, and have the opportunity to make a difference;
What else we are offering you:
● Additional health insurance;
● Additional budget via Re:Benefit;
● Development and career opportunities;
● Company team buildings and parties;
● Performance bonuses;
● Snacks & Drinks at the office;
We hire the best and those with the most potential. If you fit that description, we'd love to know more.